Hire terms, in plain English

These are the terms for hiring from Jon Blades t/a FunFast, Faringdon SN7 7SS ("FunFast", "we"). They are written to be read.

Booking and payment

The bouncy castle and giant garden chess are booked and paid in full securely online, and that payment is what confirms the booking. Card payments are processed by Stripe; we never see or store your card details. Each online booking covers up to 24 hours from delivery to collection, at the delivery and collection times you choose when booking (we confirm exact arrival windows the day before). Everything else on the site is booked by enquiry: we confirm availability and your date by email, and payment is due on the day of your event, after delivery and set up, by card, cash or bank transfer. Prices include delivery, set up and collection for venues within 30 miles of Faringdon SN7 7SS. For hires longer than 24 hours, email us for a multi-day price before booking.

Cancellation and date changes

Up to 7 days before your event you can move the date free of charge, or cancel entirely: paid-online bookings are refunded in full, and enquiry bookings have nothing to refund. Inside 7 days, tell us as soon as you can and we will move your date to another available day free of charge. Weather-related swaps for outdoor equipment are free at any notice, and if the weather beats us and no swap works for you, anything you have paid is refunded in full.

Weather

Inflatables cannot be used safely in sustained winds above 24 mph (Beaufort 5) or heavy rain, and we will not set them up outdoors in those conditions. If the forecast is against us we will contact you the day before and agree an indoor alternative, a new date, or call it off with nothing to pay (and anything already paid is returned in full). We never charge for kit that weather stopped us providing.

Space, power and access

You are responsible for the accuracy of the space, surface and access details you give us, and for having permission to use the venue. Each product page states the footprint and power required. If we arrive and the equipment genuinely cannot be installed safely (no fit, no safe power, no safe access) we may have to cancel that item on the spot; where the details we were given were materially wrong, a £40 wasted-journey charge applies.

Supervision and safe use

Equipment must be used as we show you at set up. Inflatables and soft play require a responsible adult supervising whenever children are using them. No shoes, glasses, food, drink, sharp objects, silly string or face paints on inflatables. Machines (candy floss, popcorn) must be operated by an adult following the demonstration we give.

Damage and losses

Normal party wear and tear is expected and priced in. We only charge for damage or loss caused by negligence or misuse (for example a castle used in ways we asked you not to, missing headsets, or a machine left out in rain), and we will always talk to you and show you the problem before any charge. Repair or replacement is charged at cost.

Our responsibilities

We deliver clean, well-maintained equipment: inflatables carry current PIPA test tags and electrical items are PAT tested. We hold public liability insurance for our equipment and our set ups. We are not liable for injuries arising from use contrary to the safety guidance we provide, and nothing in these terms limits liability that cannot lawfully be limited.

If something goes wrong

Tell us straight away, on the day, and we will do our best to fix it on the spot. If we let you down, we would rather make it right than argue. Complaints to [email protected], and a person will reply.